Australia Post calls in Bugwolf

Australia Post calls in Bugwolf

Australia Post has teamed up with Bugwolf, a startup that helps companies crowdsource people who beta test their apps and websites. The aim for Australia Post is to iron out customer issues in advance with rapid product releases.

Bugwolf sends in testers who perform tasks like customers.

It uses an on-demand marketplace and SaaS platform which turns the testing process into a game where testers get rewarded for bugs that they find.

With 36,000 employees, Australia Post is burdened with legacy systems and is facing losses of $500 million as the decline in its traditional letter delivery service continues to accelerate. It has recently announced it is shedding 1900 jobs.

At the same time, however, the parcel deliveries have been going gang–busters, driven by online shopping and as a result Australia Post’s products are in demand.

That means the organisation has to sort out spikes and kinks in the system when people access its website.

Other Bugwolf clients include NAB, MLC, Penfolds and Betfair.

An award winning author and journalist, commentator, lecturer, and speaker, Leon is a freelance business journalist who covers a range of areas including politics, strategy, globalization, leadership and all the big trends ahead. His main skill is summing up all the news that’s around. For the last 30 years, his main focus has been on management issues. He also produces two podcasts for RMIT University, Talking Business and Talking Technology. Leon has worked for Fairfax, News Limited, AAP and the Herald and Weekly Times.

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