Read BFM November/December 2017

With the festive season upon us, it is a good time to reflect on the year that was.

2017 has thrown some curveballs at businesses, but the good news is that many of them have processes in place to survive any downturns, whilst thriving when economies are strong.

Mercer is one of the biggest superannuation providers in the world and is working with government and businesses to ensure the wealth of its customers and indeed the country continues to improve.  Here is a company with a keen eye for customer satisfaction.

Wealth management firm, and subject of today’s cover story, Shaw and Partners, is driven by customer satisfaction. Co-CEOs Allan Zion and Earl Evans believe you get the best out of your business by running it as a meritocracy.

We look at a range of issues including surviving the post Christmas downturn, cybersecurity, HR management, property investment, short term vs long term trading and much, much more.

So, as you begin to wind down flick through the pages of Business First, take a load off and take that well-deserved break.

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